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Title
Text copied to clipboard!Etiquette Officer
Description
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We are looking for an Etiquette Officer. This role primarily involves providing polite and courteous service to visitors and customers, ensuring a comfortable environment. The Etiquette Officer serves as the face of the company or facility, playing a crucial role in shaping first impressions. Responsibilities include guiding visitors, handling inquiries, maintaining order within the facility, and supporting events and meetings. We seek individuals with strong communication skills and attention to detail. The role contributes to creating a safe and pleasant environment and enhancing organizational trust.
Responsibilities
Text copied to clipboard!- Greet and guide visitors and customers.
- Handle inquiries via phone and email.
- Maintain order and safety within the facility.
- Support events and meetings.
- Collect and report customer feedback.
- Coordinate with internal and external stakeholders.
- Maintain a clean and organized environment.
- Respond and report in emergency situations.
Requirements
Text copied to clipboard!- Strong communication skills.
- Polite and courteous demeanor.
- Basic PC skills.
- Ability to work well in a team.
- Flexible and problem-solving abilities.
- Physical stamina for long periods of standing.
- Fluent Japanese communication skills.
- Understanding of basic business manners.
Potential interview questions
Text copied to clipboard!- Do you have previous experience in customer service?
- How have you handled difficult situations?
- What do you value when working in a team?
- Do you have experience responding to emergencies?
- How do you enhance customer satisfaction?
- What are your thoughts on long working hours?
